Terms & Conditions

9.1. Requirements to use the Services

Veedez offers different types of accounts, and depending on the type of the account you hold with us, you may be required to:

• a) Register and open an account with us on the Website;

  b) Provide all information requested by us, such as your name, email address, mobile number, address, bank verification number, national identity number (NIN), valid national means of identification, your bank account details, other payment information; and

  c) Such other information as we may request from time to time (collectively, "User Information").

  If we approve your registration, you will be authorized to use the Services, subject to these Terms. You represent and warrant that all User Information you provide us from time to time is truthful, accurate, current, and complete, and you agree not to misrepresent your identity or your User Information. You agree to promptly notify us of changes to your User Information by updating your Veedez Account

9.2. Authorizations

To enable us to provide the Services to you, you hereby authorize us to, directly or through a third party, obtain, verify, and record information and documentation that helps us verify any User Information and payment information you provide to us in relation to the Services. We reserve the right to perform due diligence checks on Veedez users.

When you register for the Services and from time to time thereafter, we may require you to provide and/or confirm information and documentation that will allow us to identify you, such as:

(a) a copy of your valid government-issued photo ID, such as a passport data page or driver’s license

(b) a copy of a utility bill, bank statement, affidavit, or other bills, dated within three months of our request, with your name and Nigerian street address on it; and

(c) such other information and documentation that we may require from time to time.

By using the Services and providing User Information to us, you automatically authorize us to obtain, directly or indirectly through our third-party service providers and without any time limit or the requirement to pay any fees, information about you and your Bank Account from the financial institution holding your Bank Account and other third-party websites and databases as necessary to provide the Services to you.

In addition, you hereby grant Veedez a non-exclusive, worldwide, royalty-free right to process your User Information solely to the extent necessary to provide the Services to you, perform all related obligations owed to you under these Terms, or as may be required by law.

For purposes of such authorization, you hereby grant Veedez and our third-party service providers a limited power of attorney, and you hereby appoint Veedez and our third-party service providers as your true and lawful attorney-in-fact and agent, with the full power of substitution and resubstitution, for you and in your name, place, and stead, in any and all capacities, to access third-party websites, servers, and documents; retrieve information; and use your User Information, all as described above, with the full power and authority to do and perform each and every act and thing requisite and necessary to be done in connection with such activities, as fully to all intents and purposes as you might or could do in person.

You acknowledge and agree that when Veedez or our third-party service providers access and retrieve information from such third-party websites, Veedez and our third-party service providers are acting as your agent.

You agree that other third parties shall be entitled to rely on the foregoing authorization, agency, and power of attorney granted by you. You understand and agree that the Services are not endorsed or sponsored by any third-party account providers accessible through the Services. We make no effort to review information obtained to authorise payments made by you and from other third-party websites and databases for any purpose, including, but not limited to, accuracy, legality, or non-infringement. As between Veedez and our third-party service providers, Veedez owns your confidential User Information.

The information you provide us is subject to our Privacy Policy.

9.3. Account Details

You must treat the details of your Veedez Account as confidential. This includes details such as a username, identification code, password or any other piece of information provided as part of our security procedures. You must not disclose such details to any third party.

We have the right to disable any username, identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.

If you know or suspect that anyone other than you knows your username, identification code or password, or has otherwise gained access to your Veedez Account, you must promptly notify us using the contact details stated earlier or as otherwise provided on the Website. To take any action, you will need to provide certain User Information so we can verify your identity.

9.4. Minimum Hardware and Software Requirements

To access and use our Website, you must have:

(a) a valid email address;

(b) a computer or other mobile device (such as a tablet or smartphone) that operates on a platform like Windows or a Mac;

(c) a connection to the internet;

(d) a Current Version of Internet Explorer, Mozilla Firefox, Safari, or Google Chrome; and

(e) a computer or device and an operating system capable of supporting all of the above

9.5. Closing your Veedez Account

You may stop using the Services, close your Veedez Account, and cancel these Terms at any time by providing us with 30 (thirty) prior notice of your intention. You may provide this notice using our contact details as earlier stated. You may also close your Veedez Account via the Website or Mobile Application.

We recommend that you export your business data uploaded to the Website before closing your Veedez account. You agree that following the termination of these Terms, your User Information and data will be retained or deleted in accordance with applicable law and our Privacy Policy.

Notwithstanding the foregoing, if there are any pending transactions relating to your Veedez Account when we receive your termination notice, we will close your Veedez Account promptly after such transactions are completed. Your termination of these Terms will not affect any of our rights or your obligations arising under these Terms prior to termination. Your termination of these Terms will not affect any of our rights or your obligations arising under these Terms prior to termination.

Upon the closure of your Veedez Account, we will transfer the funds in your Veedez Account, if any, to your nominated bank account. If your bank account is closed or we are otherwise unable to transfer the funds in your Veedez Account to your bank account, we will send a cheque for the funds to you at your street address in our records.

If you do not use the Services for a certain period, applicable law may require us to report the funds in your Veedez Account as unclaimed property. If this occurs, we may try to reach out and locate you at the contact details and address shown in our records. If we are unable to locate you, we may be required to deliver any funds in your Veedez Account to the applicable state as unclaimed property.

This clause ‎9.5 shall survive termination of these Terms.

10.1. VeedezPro Account

The purpose of the VeedezPro Service is to leverage technology to ease the way you do business. The Services include inventory management services, invoice generation, sales and expenses tracking, and other related services.

10.2. VeedezPay Account

The purpose of the VeedezPay Service is to leverage technology to grant you easy access to banking and financial services. This includes a digital account where you may transfer and withdraw funds; virtual payment card, payment services including airtime and data purchases, internet subscription, paying your electricity bills, for sports betting, for transportation tickets, for examination fess and for television packages; budgeting, savings, credit and investment solutions; and other related financial services.

a. Digital Bank Account

You may fund and withdraw from the digital account created in connection with your Veedez Account. You may fund your digital account via your debit card, transferring from another bank account, via Unstructured Supplementary Service Data (“USSD”) collections, through a Veedez agent or such other means as provided on the Website. The funds in your Veedez Account are held at a bank for your benefit. Operations of the digital bank account shall be subject to applicable law, including transaction and balance limits.

Nothing in these TermsThe purpose of the VeedezPay Service is to leverage technology to grant you easy access to banking and financial services. This includes a digital account where you may transfer and withdraw funds; virtual payment card, payment services including airtime and data purchases, internet subscription, paying your electricity bills, for sports betting, for transportation tickets, for examination fess and for television packages; budgeting, savings, credit and investment solutions; and other related financial services. grant Veedez any rights to the principal of the funds held in your Veedez Account, subject to charges payable on the Services. Your funds will remain in your Veedez Account until you instruct us to do any of the following:

i. transfer any or all your funds to your nominated bank account

ii. transfer any or all your funds to another user on Veedez

iii. use any or all your funds to pay for any of the Services available on Veedez

You may authorize a transfer from your digital account on the Website. If you do not have sufficient funds in your account to cover the amount of the requested transfer, your request for transfer will be declined.

You may obtain information about the balance of funds in your Veedez Account and your transaction history at any time by contacting us or by logging in to your account on the Website.

We may transfer funds from your Veedez Account to your nominated bank account without notice upon closure of your Veedez Account as described in these Terms and at any time as required by applicable law or if we suspect in our sole discretion that the Services are being used in violation of these Terms. We will also place a post no debit alert or lien on your Veedez account if in our sole discretion, we suspect that the Services are being used for illicit purposes and a report shall be sent to the appropriate regulatory or enforcement body, subject to applicable law.

b. Virtual Payment Card

The VeedezPay Service may also include the creation of virtual payment cards with unique card numbers linked to your Veedez Account (“Virtual Card”). You may use the Virtual Card to make purchases. You can also manage your Virtual Card on the Website. You may have the option to set spending limits or block future transactions.

You should protect your Virtual Card like you would protect a physical payment card. Do not share your Virtual Card with any other person. You should protect any device used to access the Services from unauthorised users and harmful malware. You agree to immediately notify us of any unauthorised use of the Virtual Card. We reserve the right to restrict, block or deactivate a Virtual Card at any time if we detect any suspicious behaviour or believe there has been unauthorised use or that the security of your Veedez Account has been compromised. We may also decline to process a transaction using the Virtual Card for risk management purposes.

Your use of the Virtual Card may be subject to limitations, including limits on the dollar amount, Naira amount or number of transactions in a specific period. Your use of the Virtual Card may also be subject to regulatory restrictions.

Any purchase you make using the Virtual Card is a contract between you and the merchant and their terms and conditions will control that transaction. The Virtual Card only helps you make secure payments and we are not a party to your transaction with the merchant.

c. Savings, Credit and Investment Solutions

The VeedezPay Service offers budgeting, savings, credit and investment solutions to users as part of their Veedez Account. The savings in your Veedez Account may be funded as stated in clause 10.2(a) (Digital Bank Account).

You can withdraw your savings at any time or on your chosen withdrawal date, depending on the specific savings type. Withdrawing your savings is free, however, you agree that if you withdraw your savings before the agreed withdrawal date you will be charged (i) a percentage of the interest accrued on the amount, such percentage to be determined at our discretion or (ii) you will forfeit the entirety of the interest accrued on the amount, as specified on the Website. In addition, you hereby accept and are bound by all terms and conditions as specified on the Website.

Credits or loans granted by Veedez to you will be subject to such further terms and conditions as are specified on the credit offer.

You are solely responsible for determining whether the funds maintained as expense budgets, savings and investments in your Veedez Account are acceptable to you. Veedez is not a financial adviser, and the Services are not intended to provide professional financial advice. We are not responsible for ensuring that your debit card and bank account has sufficient funds for your other transactions outside your Veedez Account. We do not make any representations, warranties or guarantees that the Services are appropriate for you.

Veedez may offer interest or other earnings on certain savings and investment solutions, in accordance with the rates, timelines and other terms as specified for each solution on the Website. However, you agree that any interest offered on any solution is at the absolute discretion of Veedez and are subject to market conditions.

d. Payment Services

The VeedezPay Service enables you to make payments to service merchants, including those listed on the Website. Payments may be made using funds in your Veedez Account, your debit card or other payment methods that we accept for making purchases.

The availability of payment methods may vary for the different services and may also depend on the merchant. We act as a payments service provider to the service merchants with respect to accepting online payments. Some of the payment services available to you may be limited based on where you are located. We may also use the services of one or more third parties, affiliates, processors, and/or financial institutions to provide the payment services.

Except for our limited role in enabling service merchants to accept payments, we are not involved in any underlying sales transactions between you and the merchant. In particular, we are neither the buyer nor the seller of the services the merchant offers for sale and are not a party to the sales contract. We are not a fiduciary or trustee of either you or the merchant and will not enforce or execute the performance of any sales contract.

Your obligation to pay for an item or service purchased through your Veedez Account is satisfied when you pay for the service in full via our Services. All transactions shall be denominated in the currency stated on the payments page.

Merchant Disputes

If you are unsatisfied with any products or services that you have purchased using our Services, you should contact the merchant with your complaint. If a dispute arises between you and a merchant, you release us (and our agents and employees) from any and all claims, demands, and damages (actual and consequential) in any way connected with the dispute and the transaction. However, if you are unable to resolve the matter with a merchant listed on our Website, you may file a complaint against the merchant by contacting us using the details provided in clause ‎2 (Our Details).

10.3. VeedezPOS Account

The VeedezPOS Account is set up for agents or merchants who operate Point of Sale (POS) operations, including the lease of POS Terminals from us.

The VeedezPOS Account and Service may be used to complete digitally enabled payments such as cash-in/cash-out transactions, bill payments and accepting payments from payment cards such as debit and credit cards. More products may be added to the Website from time to time.

The Veedez POS Account and Service shall be subject to our POS Lease Terms

10.4. General

a. Third-Party Service Providers

We may engage or partner with a third-party to provide any of the above listed services to you. You are not obligated to utilise the resources or services provided by these third-parties. The Website may also contain links to third-party sites. Any use of a third-party site, shall be subject to clause 12.3 (Third-Party Links).

We may transfer your User Information (including personal data) to third parties engaged by Veedez where required to provide the Services to you. Any transfer of personal data shall be subject to our Privacy Policy and shall be in compliance with applicable data protection laws including the Data Protection Act 2023

b. Fees

We are not responsible for any third-party fees that may be incurred as a result of using the Services.

We may charge fees on the Services, depending on the type of Veedez Account you hold with us, at our discretion. Certain transaction charges may also apply. We will notify you before charging a fee for the Services by delivering notice to you electronically, by posting such fee on the Website, or by any other method permitted by applicable law. If you continue using the Services after such notice, you must pay all applicable fees for the Services.

c. Promotional Activity

We may issue vouchers or gift cards pursuant to a promotional activity. Such vouchers and gift cards shall be subject to the terms and conditions of the promotion. Vouchers or gift cards may be used within the period specified in the terms and conditions of the promotion.

We reserve the right to cancel any promotions without cause, including if you close your Veedez Account.

d. Restrictions on the Services

The Services may be used for both personal and commercial use, as expressly provided or differentiated on the Website. You must not use the Services on behalf or for the benefit of a third party. Your use of the Services must comply with all applicable law. We are not responsible if you use the Services in any manner that violates applicable law.

We reserve the right to cancel any promotions without cause, including if you close your Veedez Account.

Commercial Users

For commercial users, we exclude all implied conditions, warranties, representations or other terms that may apply to the Website or any content on it, save for those expressly provided for in these Terms. We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty or otherwise arising under or in connection with your use of, or inability to use our Website; or use of or in reliance on any content displayed on our Website. We will not be liable for loss of profits, sales, business or revenue, business interruption, loss of anticipated savings, loss of business opportunity, goodwill or reputation, or any indirect or consequential loss or damage.

Personal Users

We have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. If your use of the Services is prohibited by applicable law, then you are not authorised to use the Services

General Provisions

You agree not to authorize any other person or entity to use your Veedez Account login details (username and password) or mobile device to access the Services. You are solely responsible for the maintenance, confidentiality, and security of your username, password, and other User Information. Except as otherwise required by applicable law, you are responsible for all activities authorized or performed using your username and password or mobile device, whether authorized or unauthorized by you.

Except as otherwise expressly stated in these Terms or required by applicable law, we are not responsible for any losses arising out of the loss or theft of your User Information or your mobile device or from unauthorized or fraudulent activities associated with your Veedez Account. If you suspect or become aware of any unauthorized activity or access to your username, password, or mobile device, you must contact us immediately as provided in clause ‎2 (Our Details) or on the Website.

We offer the Services and the features, information, materials, and content provided and depicted through the Services (collectively, "Content") solely for your use for the purposes described therein and in these Terms. All other uses are prohibited. You may not restrict or inhibit any other person from using or enjoying the Services or Content.

e. Disclaimers

To the fullest extent permitted by applicable law and except as otherwise expressly provided in these Terms, you expressly understand and agree that your use of the Services and all Content (including that of third parties) included in or accessible from the Services is at your sole risk.

The Services are provided ‘as is’ and ‘as available’ without any warranty of any kind. To the maximum extent permitted by law, we and our third-party service providers expressly disclaim any and all conditions, representations and warranties of any kind as to the Services and all information, products and other content (including that of their parties) included or accessible from the Services, whether express, implied, statutory or otherwise, including but not limited to, any warranty of merchantability, fitness for a particular purpose and non-infringement.

f. Fraud and Anti-Money Laundering

You shall not use the Services in connection with any illegal or fraudulent activities under any laws or regulations of any applicable jurisdiction.

Your use of the Services shall be in compliance with all applicable law in force from time to time, including without limitation, (i) all applicable laws, regulations and other enactments of the Federal Republic of Nigeria, (ii) anti-bribery and corruption, anti-money laundering and anti-terrorism laws; and (iii) any applicable trade or export sanctions or restrictions.

We reserve the right to disable your access to the Services at any time if you are found in violation of any of the above provisions.

g. Miscellaneous

Some features may be limited depending on your location and based on the information you have provided.

Your use of the Services shall be in compliance with all applicable law in force from time to time, including without limitation, (i) all applicable laws, regulations and other enactments of the Federal Republic of Nigeria, (ii) anti-bribery and corruption, anti-money laundering and anti-terrorism laws; and (iii) any applicable trade or export sanctions or restrictions.

We reserve the right to disable your access to the Services at any time if you are found in violation of any of the above provisions.

Veedez reserves the right to make any changes to the Services, including those which are necessary to comply with any applicable law or regulations. Veedez shall make use its best efforts to deliver the Services listed on the Website, however, delays and interruptions are occasionally unavoidable due to unforeseen circumstances. Veedez shall not be liable for any loss, delay or failure occasioned by an interruption to the Services.

Veedez grants you a limited, non-exclusive right to access and use the Services and Website for your internal business purpose, including the right to download, install and use the Mobile App in connection with the authorized use of the Services.

You agree not to use the Services to process data on behalf of any third party, to send unsolicited communications or use the Services in violation of any applicable law.

You retain all right, title and interest in and to the data and any modification (“User Data”) you upload on the Website during the operation of the Services. You hereby grant us a non-exclusive, worldwide, royalty-free right to process the User Data solely to the extent necessary to provide the Services, Website, Mobile App, and perform all related obligations owed to you under this Agreement, or as may be required by law. You are solely responsible for the accuracy, content and legality of all User Data. You warrant that you have sufficient interest in the User Data to grant the rights to Veedez under these Terms. We shall treat User Data as confidential information.

Notwithstanding anything to the contrary in these Terms, we may collect and use data that relates to the operation, support and/or your use of the Services and Website (usage data). We may collect and use such usage data to develop, improve, support, and operate our products and services. We may share usage data, including your confidential information, with third parties to the extent necessary to provide the Services. We may also utilize the usage data for our business purposes, however, any included confidential information shall be anonymized so that you cannot be identified.

If you are using the Service as an employee or agent of a company, partnership, sole proprietorship, or similar entity, you represent and warrant that you have the authority to bind such entity to these Terms.

We do not make any representations, warranties or guarantees that the Services are appropriate for you.

11.1. Consent

To the extent permitted by applicable law, you consent to use electronic signatures and to electronically receive all records, notices, statements, communications and other items for all Services provided to you under these Terms and in connection with your relationship with is (collectively, “Communications”) that we may otherwise be required to send or provide to you in paper form.

To use the Services, you must provide and verify your mobile device number or other message address to us, and you must expressly consent to receive text messages or emails relating to the Services at that number or address. Third-party data and message fees may apply. To verify your mobile device number or message address, we may send you a code via text message or email to the mobile device number or message address you provide, and you must enter that code as instructed by us.

If you change your mobile device number or message address, you must promptly provide and verify your new mobile device number or message address. In addition, we may send you important notices via email about the Services.

You may print and save and/or electronically store a copy of all Communications that we send to you.

By accepting and agreeing to these Terms electronically, you represent that:

(a) you have read and understood this consent to use electronic signatures and to receive Communications electronically;

(b) you consent to the processing of your personal information for the purposes of receiving notifications with respect to the Website and Services;

(c) you satisfy the minimum hardware and software requirements specified above; and

(d) Your consent will remain in effect until you withdraw your consent as specified below.

You may withdraw your consent to receive further Communications electronically at any time by contacting us at the details provided in clause ‎2 (Our Details). If you withdraw your consent to receive Communications electronically, we will close your Veedez Account as set forth in these Terms, and you will no longer be able to use your Veedez Account or the Services, except as expressly provided in these Terms.

Any withdrawal of your consent to receive Communications electronically will be effective only after we have a reasonable period to process your withdrawal. Please note that withdrawal of your consent to receive Communications electronically will not apply to Communications electronically provided by us to you before the withdrawal of your consent becomes effective.

Any contact details provided by you shall be subject to our Privacy Policy.

11.2. Changes to our Communications Policy

We reserve the right, in our sole discretion, to communicate with you in paper form. In addition, we reserve the right, in our sole discretion, to discontinue the provision of electronic Communications or to terminate or change the terms and conditions on which we provide electronic Communications. Except as otherwise required by applicable law, we will notify you of any such termination or change by updating these Terms on the Website or delivering notice of such termination or change electronically.

12.1. Our Trademark

“Veedez" is a registered trademark and you are not permitted to use it without our approval, unless they are part of material you are using as permitted under this Clause ‎12 (Content on our Website).

12.2. No Text or Data Mining, or Web Scraping

You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our Website or any services provided via, or in relation to, our Website. This includes using (or permitting, authorising or attempting the use of):

Any "robot", "bot", "spider", "scraper" or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of the site or any data, content, information or services accessed via the same.

Any automated analytical technique aimed at analysing text and data in digital form to generate information which includes but is not limited to patterns, trends and correlations.

This clause shall not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.

12.3. Third Party Links

Where our Website/Mobile Application contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the content of those sites or resources and are not responsible for their availability or content.

We assume no liability whatsoever for any such third-party websites or services or any content, features, products, or practices of such third-party websites or services. Your access and use of such third-party websites and services are subject to applicable third-party terms and conditions and privacy policies. We encourage you to read the terms and conditions and privacy policy of each third-party website or service that you visit or utilize.

12.4. Limitation of Liability

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

Any material downloaded or otherwise obtained through the Services is done at your own discretion and risk, and you are solely responsible for any damage to your computer system or mobile phone or for any loss of data that results from the download of any such material

You are advised to follow our installation instructions or to have in place the minimum system requirements advised by us.

To the fullest extent permitted by applicable law, you agree that Veedez, its affiliates, and their respective employees, officers, directors and agents will not be liable to you or any third-party for:

(a) the performance of the Services or the inability to use the Services;

(b) any indirect, incidental, special, consequential, punitive or exemplary damages, whether based in contract, tort or otherwise, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses;

(c) any amount, in aggregate, in excess of the greater of N200,000;

(d) any event beyond our reasonable control or not directly traceable to us;

(e) any actions or inactions of any third party not acting on our instructions;

(f) any delayed payment instruction resulting from (i) the inter-bank settlement system, (ii) inaccurate or insufficient payment instructions, (iii) failure of the recipient, settlement bank, issuing bank, acquiring bank, as applicable, to claim or process the payment, (iv) inability to verify your identity or the identity of the recipient.

12.5. Warranty and Indemnity

We and our third-party service providers make no warranty that:

(a) the Services will meet your requirement

(b) the Services will be uninterrupted, timely, secure or error-free

(c) the results that may be obtained from the use of the services will be accurate or reliable

(d) the quality of any products, services, information or other material purchased or obtained by you through the Services will meet your expectations; or

(e) any errors in the Services will be corrected. No oral or written information or advice obtained by you from us or our third-party service providers through or from the services will create any warranty not expressly stated in these Terms.

You agree to defend, indemnify, and hold harmless Veedez, its affiliates, and its and their respective employees, officers, directors, agents, and third-party service providers from and against any and all claims, suits, liabilities, damages (actual and consequential), losses, fines, penalties, costs, and expenses (including reasonable attorneys’ fees) arising from or in any way related to any third-party claims relating to your use of the Services, violation of these Terms, applicable law or any third-party rights, or your fraud or wilful misconduct. Such indemnified parties reserve the right to assume the exclusive defence and control of any matter subject to indemnification by you and you will cooperate in asserting any available defences.